Last-mile delivery is the final phase of the delivery process. In a product’s journey, it is moved from the warehouse shelf (often at a distribution center) to the customer’s doorstep. it is sometimes called final mile, is where the item is sent out from a local warehouse or fulfillment center for its final delivery to the customer.
Steps in the Last Mile Delivery Process:
⇒ A customer requests an order digitally. These requests are held in one centralized system, which makes tracking simple.
⇒ The items in the order are located in the warehouse or holding facility and are sent to a transportation holding facility. This is where the last mile delivery officially starts.
⇒A fleet manager or software will assign delivery routes based on orders. Routes will be optimized based on customer location, delivery time constraints, fuel usage, and more.
⇒ Orders are scanned and tracking information is sent to the customer. Tracking items allows customers to have a better delivery window, which increases satisfaction.
⇒ The customer receives the order.
⇒ A proof of delivery is obtained, such as a signature or picture of the delivered order for order records.
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